Introduction:
Sometimes a payment Fails due to a card expiry, insufficient balance, or any other reason. In such case, our system will keep retrying to charge the linked card 5 times before Voiding the invoice and canceling all of the current subscriptions. You may also wish to pay with crypto and not with a credit card.
If you're in a situation like this - you can pay the invoices manually, just follow the steps below.
Step-by-Step Guide:
- Log in to your Chainstack account.
- Go to the "Billing Page" section.
- Select the failed / any invoices that you want to pay.
- Choose the payment method either by credit/debit card or account balance.
If you'd like to pay with Crypto - please follow the instructions below.
- Log in to your Chainstack account.
- Go to the "Billing Page" section.
- Click on "Top up with crypto" and input the amount
- Choose your payment method and follow the instructions
- Please copy the amount you need to pay, do not round up/down the amount
- Crypto payments are usually confirmed within 20 minutes
- Your Chainstack balance will be topped up
- Go to the "Billing Page" section.
- Select the failed / any invoices that you want to pay.
- Choose the payment method - account balance.
Conclusion:
After that, your invoices should appear in the status "Paid" and the issue is solved.
If the steps above did not work for you, please don't hesitate to contact support or submit a ticket support so we can provide manual payment links.
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