Prevent Suspicious Card Activity

Introduction

Fraudulent activities involving sensitive data compromise can lead to unauthorized access and financial losses. Here, we discuss two common scenarios of fraudulent activity and outline the steps you should take in each case.

Unauthorized Access to Your Chainstack Account

If someone gains access to your Chainstack account and incurs additional charges on your card, follow these steps:

1. Contact your bank: Block your card to stop further charges.
2. Contact Chainstack support: Email support@chainstack.com or submit this form to regain access to your account and stop the malicious actor.
3. Enhance security: Implement two-factor authentication (2FA) for an added layer of security.
4. Update passwords: Change all your passwords, especially if you use the same email and password combination across multiple platforms.

Unauthorized Use of Your Card on a New Chainstack Account

If someone steals your card and uses it to create a new Chainstack account, take these actions:

1. Contact your bank: Block your card and report the fraudulent activity. Request an internal investigation and dispute the unauthorized charges.
2. Contact Chainstack support: Email support@chainstack.com or submit this form to delete the malicious actor's account.

Conclusion

To summarize, if you experience fraudulent activity involving your Chainstack account or card, immediately contact your bank and Chainstack support. Use 2FA for added security and update your passwords to prevent future breaches. Stay vigilant and protect your sensitive information.

Feel free to read our article on the Best Practices for Securing Your Chainstack Endpoint.