Lost Access to Chainstack Account

We're sorry to hear your account access was lost, and we will help you to restore it!

Below you can see 3 scenarios, one of which should apply to your situation. Please follow the instructions below to regain access to your Chainstack account.

If your 2FA (Two-Factor Authentication) is disabled

To recover your account:

1. Use the "Forgot password?" feature.
2. Follow the email instructions you receive.
   
   

If your 2FA is enabled

To regain access:

1. Use the recovery codes provided when you enabled 2FA.

If you haven't saved these codes:

1. Email support@chainstack.com from your registered email address.
2. Provide proof of your identity, such as a Chainstack purchase receipt or a bank statement with such purchase in it.
   
   

Follow these steps to restore access to your account. Thank you!